Questions
Honestly!
That is a message that I just received. There was no please. No thank-you. No "my name is...". Just the From e-mail address and that message.
How the heck do you help someone that gives you no information?
And this is not unusual. There have been some real humdingers over the years. Some recent ones...
"Do not understand error on my Visa card"
"Do not remember my user ID." (again, no name provided)
"I can not open this page. What am I doing wrong?"
Seriously, that was the whole message. No mention of which of the thousand of pages on seaturtle.org it might have been on. What they, was trying to do at the time. Or if there were any error messages.
Some constructive advice from a webmaster that applies to when you are dealing with ANY website, not just seaturtle.org.
If you run into problems, provide as much information as possible if you attempt to contact the website. Of utmost importance is the web page you were on when the problem occurred. Copy the URL from the address bar and send it with your message. Describe what you were trying to do when the problem occurred and at what step in the process the problem occurred. They will just write back to you asking for this information anyway, so might as well speed up the process and send it in the first place.
While webmasters do have a lot of "virtual" power, they are not omniscient. They cannot read your mind and they have no idea what you were doing before you contacted them.